Why is my card being declined?
Your card may be declining for one of the below reasons...
Has your card been activated?
If your card hasn’t been activated, you won’t be able to spend on it.
To activate your card, simply download the mobile app, and follow the steps in our helpful guide linked here.
Your card limit has been reached
If your card limit has been reached, you won’t be able to continue spending on your card until your balance refreshes. To check your card balance, log into your Coles for Business app and you will see your card credit available on the Transactions screen. If you need to continue spending, we recommend you contact one of the admin users for your account. They will be able to assist you with raising your limit.
The facility limit has been reached
If the facility limit has been reached, all cardholders won’t be able to spend.
To check this, contact one of the admin users for your account as they will can check this for you.
Have you entered the correct card pin?
If you’ve forgotten your card pin, you can easily by following the steps in the linked guide.
Still not working?
If you're still concerned about your card declining, you can contact Coles Customer Support on 1800 557 610.