---
title: I've forgotten my card pin (Mobile App)
description: I've forgotten my card pin.
---

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1. [Coles for Business Help Centre](https://help.businesscredit.coles.com.au/)
2. [Manage your account - Shoppers](https://help.businesscredit.coles.com.au/manage-your-account-shoppers)

# I've forgotten my card pin (Mobile App)

See below for a step-by-step guide to change your card pin in our Coles for Business **mobile app.**

1\. Open the Coles for Business credit app.

2\. Enter your 4 digit login passcode.

![Login passcode screen](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/4c0f92e6-bc1a-4560-bf76-3f7311850f2a/File.webp?tl_px=0,0&br_px=504,1120&force_format=jpeg&q=100)

3\. Navigate to **Cards** from the navigation bar on the top of your device.

![Cards navigation screenshot](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/68f60560-d181-4f1a-90ce-3706640b7399/File.webp?tl_px=0,0&br_px=1080,1479&force_format=jpeg&q=100&width=504&wat_scale=45&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=254,77)

4\. Once you have navigated to your card, select the **settings icon** visible beneath your card.

![Settings icon screenshot](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/cd5536d6-c999-438c-9fb5-7bc009aea7ee/File.webp?tl_px=0,31&br_px=1080,1510&force_format=jpeg&q=100&width=504&wat_scale=45&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=373,506)

5\. Under **Card Actions**, click the **Change card PIN** option.

![Change card PIN screenshot](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/dd684b35-8b8f-4241-a901-3d533be4a2c6/user_cropped_screenshot.webp?tl_px=0,102&br_px=1080,1581&force_format=jpeg&q=100&width=504&wat_scale=45&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=425,547)

6\. Choose a new 4-digit PIN number as your **New Card PIN**

![Enter new PIN screenshot](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/176a9bcf-9cb7-490e-93c2-5fd6751311e7/screenshot.webp?tl_px=0,0&br_px=1080,2400&force_format=jpeg&q=100&width=504)

7\. Re-enter your 4-digit PIN number to confirm your **New Card PIN**

![Confirm new PIN screenshot](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/a5911886-71f5-4ebb-bd23-1dffc1ba276e/screenshot.webp?tl_px=0,0&br_px=1080,2400&force_format=jpeg&q=100&width=504)

8\. Upon setting your new Card PIN, you will receive the below confirmation.

You can now use your new Card PIN when completing purchases moving forward.

![PIN change confirmation screenshot](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-05/784702a7-c4ce-4b9d-a054-6b8b1a10b58e/screenshot.webp?tl_px=0,0&br_px=1080,2400&force_format=jpeg&q=100&width=504)

 

- [Getting started](https://help.businesscredit.coles.com.au/getting-started)
- [Manage your account - Shoppers](https://help.businesscredit.coles.com.au/manage-your-account-shoppers)
- [Manage your account - Admins](https://help.businesscredit.coles.com.au/manage-your-account-admins)
- [Manage your account - Troubleshooting](https://help.businesscredit.coles.com.au/manage-your-account-troubleshooting)
- [Billing](https://help.businesscredit.coles.com.au/billing)
- [FAQs](https://help.businesscredit.coles.com.au/faqs)

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